StatusDrift uses LemonSqueezy to process payments securely. You can manage your payment methods, view invoices, and update billing information through the LemonSqueezy Customer Portal. This guide explains how to access the portal and manage your payment details.
Accessing the Customer Portal
To manage your payment methods, you’ll use the LemonSqueezy Customer Portal. There are two ways to access it:
Via Email Receipt
Every payment receipt email from StatusDrift includes a link to the Customer Portal. Simply:
1. Open any recent receipt email from StatusDrift (sent by LemonSqueezy).
2. Click the Manage Subscription or View Invoice link.
3. You’ll be taken directly to your Customer Portal where you can manage payment methods.
Via Magic Link
If you don’t have a recent receipt email:
1. Contact StatusDrift support and request a Customer Portal link.
2. We’ll send you a secure magic link that logs you in automatically.
3. The link is valid for 24 hours for security purposes.
Accepted Payment Methods
StatusDrift accepts the following payment methods through LemonSqueezy:
Credit and Debit Cards
- Visa
- Mastercard
- American Express
- Discover
Digital Wallets
- Apple Pay
- Google Pay
Other Methods
- PayPal
Available payment methods may vary by region.
Adding a New Payment Method
To add a new payment method in the Customer Portal:
1. Access the Customer Portal using one of the methods above.
2. Navigate to the Payment Methods section.
3. Click Add Payment Method.
4. Enter your card details or connect your digital wallet.
5. Click Save to store the new payment method.
You can store multiple payment methods and assign different ones to different subscriptions if needed.
Updating Your Default Payment Method
The default payment method is used for all automatic subscription renewals. To change it:
1. Access the Customer Portal.
2. Go to the Payment Methods section.
3. Find the payment method you want to use as default.
4. Click Set as Default or select it for your subscription.
The new payment method will be used for your next billing cycle and all future charges.
Removing a Payment Method
To remove a saved payment method:
1. Access the Customer Portal.
2. Navigate to Payment Methods.
3. Find the payment method to remove.
4. Click Delete or Remove.
Note: You cannot remove your default payment method if you have an active subscription. Add a new default first, or cancel your subscription.
Updating Card Information
If your card details change (new expiration date, new card number, etc.):
1. Access the Customer Portal.
2. Go to Payment Methods.
3. Click Edit next to the card you want to update.
4. Enter the new card information.
5. Click Save Changes.
We recommend updating your payment information before your card expires to avoid service interruption.
Updating Billing Information
Your billing information is used for invoices and tax purposes. To update it:
1. Access the Customer Portal.
2. Look for the Billing Information or Account section.
3. Update your details:
- Name or company name
- Billing address
- Tax ID / VAT number (for businesses)
4. Click Save.
Changes will apply to future invoices. Past invoices cannot be modified.
Failed Payments
If a payment fails, here’s what happens:
1. You’ll receive an email notification from LemonSqueezy immediately.
2. The payment will be retried automatically over the following days.
3. You’ll receive reminder emails about the outstanding payment.
If all retry attempts fail, your subscription will be downgraded to the Free plan. Your monitors and data are preserved, but features beyond the Free plan limits will be disabled.
To resolve a failed payment:
1. Click the link in your payment failure email to access the Customer Portal.
2. Update your payment method or add a new one.
3. The payment will be retried with your updated payment method.
Payment Security
StatusDrift takes payment security seriously. All payments are processed by LemonSqueezy, a trusted payment processor that:
- PCI DSS Compliant – Meets Payment Card Industry Data Security Standards
- Encrypted Storage – Payment details are encrypted and stored securely
- No Card Storage on StatusDrift – We never see or store your full card number
- 3D Secure – Supports 3D Secure authentication for additional fraud protection
- Fraud Detection – Automatic detection and prevention of suspicious transactions
What You Can Do in the Customer Portal
The LemonSqueezy Customer Portal gives you full control over your subscription. You can:
- View all active and past subscriptions
- Add, edit, and delete payment methods
- Assign different payment methods to different subscriptions
- Update your billing address and tax ID
- Download invoices and view payment history
- Manage subscription settings
Troubleshooting Payment Issues
Card declined
Common reasons for declined cards:
- Insufficient funds
- Card expired
- Incorrect card details
- Bank blocked the transaction (contact your bank to authorize)
- International transaction restrictions
Can’t access Customer Portal
If you’re having trouble accessing the portal:
- Check your spam folder for emails from LemonSqueezy
- Make sure you’re using the email address associated with your StatusDrift account
- Contact support to request a new portal access link
PayPal subscription issues
For PayPal subscriptions, some changes must be made through the Customer Portal rather than directly. If you need to update a PayPal subscription, access the portal and follow the prompts there.