Configuring PagerTree Integration

StatusDrift integrates with PagerTree to route monitoring alerts through your incident management workflows. This guide explains how to configure the PagerTree integration for efficient alert handling.

What This Integration Does

The PagerTree integration creates alerts in your PagerTree account when:

• A monitored service goes down or becomes unreachable
• A service recovers and returns to normal operation
• SSL certificates are expiring or have issues
• Performance thresholds are exceeded

Alerts are routed through your PagerTree teams and schedules, ensuring the right people are notified at the right time.

Prerequisites

Before configuring the PagerTree integration, ensure you have:

• A PagerTree account with permissions to create integrations
• A StatusDrift account with notification channel management access
• At least one team configured in PagerTree

Step 1: Create an Integration in PagerTree

First, create an integration endpoint in PagerTree:

1. Log in to your PagerTree account at pagertree.com
2. Navigate to Integrations in the sidebar
3. Click Create Integration
4. Select Generic Webhook or API as the integration type
5. Enter a name like “StatusDrift Monitoring”
6. Select the team that should receive alerts
7. Configure any urgency or routing rules
8. Click Create
9. Copy the Integration URL that is generated

Step 2: Add the PagerTree Channel in StatusDrift

Now configure the integration in your StatusDrift dashboard:

1. Log in to your StatusDrift account at app.statusdrift.com
2. Navigate to Notification Channels in the sidebar
3. Click Add Channel
4. Select Webhook as the channel type
5. Enter a descriptive name like “PagerTree Alerts”
6. Paste the Integration URL from PagerTree
7. Click Save to create the channel

Step 3: Assign to Monitors

Connect the notification channel to your monitors:

1. Go to Monitors in the StatusDrift dashboard
2. Select the monitor you want to configure
3. Scroll to the Notification Channels section
4. Enable the PagerTree channel you created
5. Save your changes

Testing the Integration

Verify your PagerTree integration is working:

1. Go to Notification Channels in StatusDrift
2. Find your PagerTree channel in the list
3. Click the Test button
4. Check your PagerTree alerts dashboard for the test alert

Alert Lifecycle

StatusDrift and PagerTree work together to manage alert lifecycle:

Troubleshooting

Alerts not appearing in PagerTree

• Verify the Integration URL is copied correctly
• Confirm the integration is active in PagerTree
• Check that the team has active members to receive alerts
• Use the Test button in StatusDrift to send a test alert

Alerts not auto-resolving

• Ensure recovery notifications are enabled on your StatusDrift monitor
• Check PagerTree integration settings for auto-resolve configuration

Wrong team receiving alerts

• Review the team assignment in the PagerTree integration settings
• Consider creating separate integrations for different teams