Escalation Policies
Ensure Alerts Never Go Unnoticed
Define what happens when alerts aren’t acknowledged. Escalate through channels and team members until someone responds.
Smart Alert Escalation
The first responder might be unavailable. Escalation policies ensure that if one person doesn’t respond, the alert escalates to the next level until someone takes action.
- Multi-level escalation — Define multiple escalation steps
- Time-based triggers — Escalate after 5, 10, 15 minutes without acknowledgment
- Channel escalation — Start with Slack, escalate to SMS, then phone call
- Team escalation — Notify backup on-call, then team lead, then manager
Example Escalation Flow
0 min: Slack
Alert sent to on-call engineer via Slack.
5 min: Primary
If not acknowledged, SMS sent to on-call.
10 min: Backup
Escalate to backup on-call via SMS and call.
15 min: Team Lead
Escalate to team lead and notify entire team.
Related Features
Never Miss a Critical Alert
Escalation policies ensure someone always responds.
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